Fulfillment Policy

Last Updated: 07/04/2023

Thank you for choosing our business for your digital services. We aim to provide a seamless and efficient experience for our customers. This fulfillment policy outlines our procedures regarding service delivery, refunds, cancellations, and returns.

1. Service Delivery:
   • Digital Services: Our services are delivered digitally. Upon successful completion of your purchase, you will receive access to the specified digital service within 48 hours, unless otherwise stated.
   • Delivery Timeframe: If you have not received access to the purchased digital service within 48 hours, please contact our customer support team at [email protected]. We will investigate the issue promptly and work towards resolving it to ensure you receive the service as soon as possible.
2. Refund Policy for Service Delivery Delays:
   • In the event that you have not received access to the purchased digital service within 48 hours, you are eligible for a refund. Please contact our customer support team at [email protected] to request a refund.
   • Refund Eligibility: To be eligible for a refund, you must provide proof of purchase and demonstrate that the service delivery delay exceeds 48 hours from the time of purchase.
   • Refund Process: Once your refund request is approved, we will initiate the refund to your original payment method within 24 hours. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
3. Returns Policy:
   • Digital services are non-returnable. Once you have received access to the digital service, it cannot be returned or refunded, except in cases where the service delivery delay exceeds 48 hours (as outlined in the Refund Policy).
4. Cancellation Policy for Subscriptions:
   • Subscription Cancellation: You can cancel your subscription at any time by contacting our customer support team at [email protected]. Please provide your subscription details and reason for cancellation.
   • Prorated Refund: If you cancel your subscription before the end of your billing cycle, you will be eligible for a prorated refund based on the remaining time left in your current billing cycle.
   • Refund Process: Once your subscription cancellation request is approved, we will calculate the prorated refund amount and initiate the refund to your original payment method within 24 hours. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Please review this fulfillment policy carefully. By making a purchase or using our services, you acknowledge and agree to abide by the terms and conditions outlined herein. We reserve the right to modify or update this policy at any time without prior notice. Any changes to the fulfillment policy will be communicated to you through our website or other suitable means.

If you have any questions or require further clarification, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our services.